This policy aims to support your right to be informed. The page covers how we process the data of individuals who are clients.
Our postal address is:
King Edward VII Medical Centre,
54 Beaumont St, London W1G 6DW
Information you give BackBone clinic: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you information. The information you give us may include your name, email address, address/location and phone number and nature of enquiry.
We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent. We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and in order to comply with our legal and regulatory obligations.
BackBone clinic may collect the following information from you when you visit the website: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline
We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and to comply with our legal and regulatory obligations.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information for long as is reasonably necessary to fulfil the relevant purposes set out in this Privacy Statement and to comply with our legal and regulatory obligations.
The Website uses cookies to distinguish you from other users of the website. "Cookies" are small pieces of information that are placed on a web user's hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the web site if you do so.
BackBone clinic may use the information we receive and/or collect about you to:
BackBone Clinic processes personal information for certain legitimate business purposes, which include some or all the following:
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you wish to have your information removed from our database, please let us know by contacting us and we will take steps to ensure that this information is deleted as soon as reasonably practicable. We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered and sold on them. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make an changes to your information, please contact us.
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please contact us. We shall process your request to access your information within one month of receipt, or we'll let you know within that timeframe if we need more information from you.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. If you have any further queries or comments on our Privacy Policy, please contact us.
Personal data may be shared with third parties to enable us to conduct web analytics to monitor use of our website. We use Google Analytics and you can opt out of Google Analytics by using this link: https://tools.google.com/dlpage/gaoptout?hl+en=GB.
BackBone Clinic recognises the rights of individuals as defined in the UK’s GDPR.
We will always seek to uphold those rights and the links provided will enable you to communicate with us to exercise those rights, where relevant.